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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 845-673-9898 or send us an email at info@thewindowblanket.com

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FAQ

SHIPPING
What is your shipping method?
 
Shipping is based on your subtotal and how many Window Blankets you order. Get 7-10 business day delivery to your home, office, or dorm, anywhere within the United States, or select express delivery to get your order faster! Natural disasters and weather may effect the delivery process. We ship USPS. 
How do I track a package?

 

We will email a tracking number to you once your package is sent.  

 

What is your return policy?
 
Full returns within 7 days starting at the time the package is delivered to you. Merchandise must be returned in the same way as it was shipped with all components in the package.  As soon as we receive your returned item, we will refund the purchase amount to the original method of payment, such as the credit card used for the order. If the return is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Damaged merchandise do to shipping will be replaced and shipping will be paid by us.  Custom orders cannot be returned because they are made specifically to your window measurments. 
How does theWindowBlanket attach to the window?
theWindowBlanket attaches without any hardware or curtain rod.  However, it has 2" top and bottom rod pockets. A sticky back sill strip is attached to the top part of the windowsill and a fuzzy strip is sewn on to theWindowBlanket (like velcro) for easy peel off action.  Its so easy and convenient! The sticky back sill strip comes in black or white.  There is a tie that can be used two different ways to allow light to enter if you do not want to remove theWindowBlanket.  Order today ! 

 

Contact customer care for international orders.

Do you evaluate your product supply chain?
theWindowBlanklet evaluates the product supply chains of our suppliers. We expect that suppliers comply with all applicable laws and other legal requirements. Our policy and commitment is to help eradicate human trafficking and slavery from our supply chain. Should theWindowBlanket become aware of any violation, we will search for another supplier.
 

How does your company support sustainability initiatives?

 

theWindowBlanket is made from recycled fleece.  It is made in a facility that uses solar panels to run the sewing machines. theWindowBlanket insulates areas with drafty windows conserving energy. We uphold our supply chain transparency commitment. All packaging used is recyclable. . 

 

 

 

 
 

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